Information

Mainboard replacements for dedicated servers

Status: Planned
Affected systems: Dedicated Root Server
Start: 2025-01-13 09:30 UTC+0 
  • Description
    Over the last few weeks, there have unfortunately been an increasing number of unexplained incidents with mainboards on a number of servers from these models: AX42, AX52 and AX102. After a detailed analysis of the incidents which we did in cooperation with the manufacturer, it became clear that there is a design error on the mainboard for these models.

    We want to minimize the risk of this causing a problem on these servers, so we want to replace all affected mainboards.

    The process to replace these mainboards will begin in February 2025. Because many mainboards are affected, we estimate that it will take an entire year to replace all of them, and it will require some complex logistical organization. That is why we will replace the mainboards data center by data center, starting with DC1 at each of our locations. We will post information at https://docs.hetzner.com/robot/dedicated-server/general-information/mainboard-replacement-for-several-dedicated-servers so you can see which data center we are currently working on as we progress.

    We will send an email to customers two weeks before we replace the mainboards on each of their affected servers. Unfortunately, customers will not be able to request a specific date or time for the mainboard replacement. It will take us 30 to 40 minutes to replace the mainboard. Naturally, we will do the replacement for free.

    If your servers are affected, you can find an easy-to-read list of the affected servers here: https://robot.hetzner.com/server

    Affected customers have an additional option. They can choose to completely replace any affected server with a different Hetzner dedicated server from our server lines. If customers choose this option, we will not charge them the setup fee for the new dedicated server. There is a guide for how to do this at point 5 at: https://docs.hetzner.com/robot/dedicated-server/general-information/mainboard-replacement-for-several-dedicated-servers

    The goal of this mainboard replacement project is to make our servers as stable as possible for the long term. We apologize for any inconvenience that this causes and thank you in advance for your understanding and patience.