Information
Processing Times for Domain Requests and Billing Inquiries
Status: Identified
Affected systems: General
Start: 2026-04-16 13:03 UTC+0
- DescriptionDue to the current high volume of support requests, processing times for domain requests and billing inquiries may be longer than usual. To ensure your request is processed as quickly as possible, please use our contact form and try to include all your concerns in a single request. Thank you for your understanding.
You can also find helpful information in our documentation:
Billing & Account: https://docs.hetzner.com/general/billing-and-account-management
konsoleH: https://docs.hetzner.com/konsoleh
Cloud: https://docs.hetzner.com/cloud
Robot: https://docs.hetzner.com/robot